• STORE Hours: SUNDAY 12PM-5PM, MONDAY-THURSDAY 10AM-6PM, FRIDAY 10AM-3PM, SATURDAY Closed •

FREQUENTLY ASKED QUESTIONS

PRIVACY POLICY

What is the Privacy Policy for Bluebird Quilts & Gallery?

We collect several different types of information for various purposes to provide and improve our products and service to you.

While using our Products, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms.

TERMS & CONDITIONS

What are the Terms and Conditions of Purchasing from Bluebird Quilts & Gallery?

If you wish to purchase any product, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

Bluebird Quilts & Gallery may employ the use of third party Sites for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

HOW-TO ORDER

We accept the following methods of payment: Visa, MasterCard, Discover, Bluebird On-line eGift Cards and Merchandise Credits. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We will ship to all U.S. states, territories, APOs and FPOs. We are not providing International Shipping at this time.  So any orders placed for international delivery will be cancelled.


Placing An Order Online

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Track Order" section at the bottom of the website. Your order will normally ship within 24 hours


Sales Tax Information

We are required by law to collect state sales tax on orders being shipped to the following state - California. Sales tax will be assessed on the total purchase*, not including shipping/handling charges. 

* No sales tax is charged when purchasing eGift Cards. However, eGift Cards used for purchases of items are subject to applicable sales tax


Order Totals & Backorder Charges

Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Your credit card will only be charged for the items that are shipped.


Pricing Issues

If you believe you haven’t received the correct price on a product, please contact Customer Care by emailing us at info@bluebirdquilts.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages

SHIPPING

Orders are pulled and packed Monday-Friday, and shipped within 24 hours when possible. Orders placed on Saturday, Sunday and select holidays are processed on the next business day. 


Shipping & Handling Charges

Our shipping and handling charges are based on your merchandise total before any taxes. 

  • $12.00 flat rate shipping charges on all orders up to $99.99
  • FREE shipping on all orders $100.00 and up!
  • Most packages will deliver within 3-5 business days, once shipped
  • At this time, we are only set up to deliver to U.S. addresses

*MAY BE SUBJECT TO CHANGE WITHOUT NOTICE*


International Shipping

We are not providing International Shipping at this time.  So any orders placed for international delivery will be cancelled.


In Store Pick-Up

Any purchase made on our web-store is eligible to be picked up with no shipping fees.  Orders are prepared for pick up the next day in store after 1:00 pm, Sunday-Friday during normal business hours. Orders placed on Saturday, Sunday and select holidays are processed on the next business day. An email will be sent to the email address provided at checkout when your order is ready. We ask that you pick up your order within 1 week of purchase.


RETURNS & EXCHANGES

We hope you’ll love your purchases, however if not here is our policy.  Refunds are in the form of a store credit within 30 days of original purchase.   No returns on books and patterns due to copyright laws.  No refunds on shipping charges.  All other items must be in “like-new” condition and smoke-free.  All returned items must include a copy of the receipt, your e-mail address, shipping address and phone number.


All eGift cards and gift card purchases are final. Gift & eGift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.


For any additional questions, please contact Customer Service at 909-514-0333, or via email at info@bluebirdquilts.com